Rick, it did it to me again today. The 1st verification box I just type in what they ask, and the same way to the end of those questions. The very 1st box at the top that says "To:" (I believe), I type in the username. I tried erasing my cookies the other day when it happened and it still gave the same message. I started opening the site with Mozilla Firefox today, but can't remember if it has done it to me while using this browser (vs. Windows 10, which I hate!) Thx for trying to help me out with this. I am going to try and PM you right now while using Firefox. If it goes through, I will have the subject line as "1st try".