Classic AquaSport

Aquasport Mechanicals - things that need a wrench, screwdriver or multimeter => Controls, Steering, and Trim Tabs => Topic started by: John Jones on June 15, 2006, 08:23:13 AM

Title: kudos to Bennett Marine
Post by: John Jones on June 15, 2006, 08:23:13 AM: My trim tabs quit last weekend. I followed the troubleshooting procedures Bennett provides. The pump motor would not run. I sent an email to Bennett. They sent out a pump the same day and I received it the next day, $NC. Instructions were to return the old pump with the box and packing list that came with the new one. Too bad other companies can't follow this example of excellent customer service. This is not an isolated incident. One can search www.floridasportsman.com (http://www.floridasportsman.com) forum or THT forum and find a truckload of great service by "Tabman".

Thanks again Tom!
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Post by: JimCt on June 15, 2006, 08:42:17 AM: Benett understands the Golden Rule of basic marketing. L.L. Bean does too. Buy a shirt from Bean's and, if two years later you don't like it or a sleeve falls off, send it back. They'll replace it. No questions. Best salesmen they have are happy customers. Send sombody a replacement shirt or a replacement pump with no hassle and you'ver got another salesman on the force.
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Post by: Ben87 on June 15, 2006, 01:41:28 PM: Not to hijack but I needed the sockets/bayonette's for my Attwood cockpit lights and could not find them anywhere, I emailed Attwood, and the lady there sent me two in the mail in two days for FREE!, I was shocked that in this day and age that it could happen. I hear of it happening to other people but never to me, so it happened.

I have heard many good things about the Bennett company on THT as well.
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Post by: Miguel on June 17, 2006, 10:01:04 PM: Tabman rocks!!!!!!
He sent me longer hydraulic tubing for my boat for free.... It even arrived in one week to Panama since the day I emailed him.
Great customer service!
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Post by: Tabman on June 22, 2006, 04:41:44 PM: :D I am delighted we could help! Not only do I work for Bennett Marine but I am an Aquasport owner! So I am twice as pleased!

Tom
Bennett Marine

(http://www.bennetttrimtabs.com/A201.jpg)

Taboo 1982 20' Aquasport Walkaround
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Post by: JimCt on June 22, 2006, 04:54:08 PM: Doesn't get any better than that!

Welcome! You guys walk on water around here...
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Post by: Miguel on June 22, 2006, 07:17:25 PM: Hey there, Tabman:
You still owe me the pictures of your installation, on the inside of your transom!!!, remember?
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Post by: Tabman on June 23, 2006, 01:09:01 PM: Miguel,

I haven't forgoten. I have not used my boat since Huricanne Wlima :cry: The area wher I keep it next to my house was damaged, and I have just been too darned busy to get at it. In the next couple of weeks I plan to move the boat from its location so I can get back into it and work on getting that area cleaned up and my boat back in the water. I will then be able to snaps some photos for you. Wilma really messed me up!

Tom